Skip to content Change and cancellation policies are set by the airline and depend on the type of fare you purchased. Volobase displays these fare conditions on the review page before you complete your booking, so you always know what flexibility is available before you pay.
How to check your options
Sign in to your account
Go to your bookings and sign in with the email address you used when booking. If you booked as a guest, use the secure access link from your confirmation email.
Review available actions
Select the booking you want to modify. The booking detail page shows what changes are available based on your fare type and the airline's policies.
Follow prompts or contact us
If changes can be made online, follow the guided steps. For anything else, reach out through our contact page and include your booking reference.
What you can typically change
Depending on your fare type and the airline's rules, the following changes may be available:
- Travel dates — move your departure or return to a different date, subject to availability and any applicable change fees.
- Passenger name corrections — fix minor spelling errors in traveller names. Most airlines allow small corrections but not full name changes.
- Cabin upgrades — upgrade from economy to premium economy or business class where the airline supports post-booking upgrades.
- Route changes — rarely supported. Most airlines treat a route change as a new booking. Check with us if you need to explore this option.
Not all changes are guaranteed. Availability, airline policy, and fare type all play a role. If you are unsure whether a change is possible, contact our team before making any decisions.
Cancellations
Cancellation eligibility depends on the fare type you purchased:
- Refundable fares — can generally be cancelled with a full or partial refund. Some airlines deduct a processing fee. The refund amount is confirmed before you finalise the cancellation.
- Non-refundable fares — cannot typically be refunded, though some airlines offer a credit towards future travel. Taxes and government fees may still be refundable in certain cases.
Volobase does not add its own cancellation fees. All charges come from the airline's fare rules. For more detail on how refunds are processed once a cancellation is confirmed, see our refund timelines page.
Need help?
If you need assistance with a change or cancellation, our team is ready to help. Visit the contact page to get in touch, or browse the help centre for answers to other common questions.
Frequently asked questions
Can I change my flight dates after booking?
Whether you can change your flight dates depends on the fare conditions set by the airline. Flexible and refundable fares usually allow date changes, sometimes for a fee. Budget and promotional fares are often locked in. You can check your options by signing in and viewing your booking details.
Does Volobase charge a cancellation fee?
Volobase does not add its own cancellation fees. Any cancellation charges are determined by the airline based on the fare type you purchased. These conditions are displayed on the review page before you complete your booking.
How do I cancel a booking on Volobase?
Sign in to your Volobase account and navigate to your bookings. Select the booking you want to cancel, review the available actions, and follow the prompts. If cancellation is not available online, contact our support team for assistance.